NATIONAL ASSOCIATION OF AIRLINE PASSENGERS

NATIONAL ASSOCIATION OF

AIRLINE PASSENGERS

Protecting your right to fly!

File a Complaint

If you have an airline customer service complaint, you can (and should) file a Customer service complaint directly with the FAA. Here's how:

Call the Telephone Hotline:

Call 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint.

Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time.

Aviation Consumer Protection Division, C-75U.S.

Department of Transportation

1200 New Jersey Ave, S.E.
Washington, D.C. 20590

Here's how to file your complaint directly with the "big four" airlines: